Shipping and Returns
SHIPPING AND TAXES
US AND SELECTED INTERNAIONAL COUNTRIES SHIPPING
Hanhny provides a fast and reliable shipping service in cooperation with its shipping partners. Currently shipping is offered to US, UK, Denmark, Sweden, Netherlands, Belgium, Luxemburg, France, Italy, Spain, Japan, South Korea and Australia. The cost for Standard shipping in the US is $7 and is sent through USPS. It takes an average of 2 to 4 business days. Express shipping at a cost of $30 is handled by USPS and arrives within 2 business days. A tracking number is provided for all shipments in the US. All other international standard shipping to listed countries above are $12 flat rate. It takes an average of 5-7 business days.
For any shipping questions, please contact us at info@hanhny.com
TIMEFRAME
Most orders will ship out within one business day of ordering. Your order will be shipped Standard Service unless you select an alternative. Once shipped, orders are generally received within 4 business days. We do not ship on Saturdays, Sundays, or holidays. While we will do all we can to ensure your order is delivered on time, hanhny.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
CHANGE A DESTINATION
We start working on your order as soon as it is placed, so we are unable to make any changes or modifications to an order after it has been confirmed.
CONFIRMATION OF SHIPMENT
Once your order has shipped, you will receive an e-mail.
TAXES
We are required to collect sales tax for orders shipped to the state of California. No tax is applied for shipments to any other state.
RETURNS AND EXCHANGES
POLICY
Hanhny offers high quality items and we want you to love what you ordered! You can return or exchange any unworn, unwashed or defective merchandise. Returns made within 14 days of the shipping date will be refunded to the original form of payment.
To return your item place it in a securely sealed shipping container and include a copy of your receipt. If you no longer have your receipt please contact us at info@hanhny.com Please use a prepaid, trackable and insured shipping method. Sorry we can not accept COD returns.
Mail your return to:
Hanhny – Where Wind Wonders LLC
5706 Cahalan Ave #23451
San Jose, CA 95123
PRICE ADJUSTMENTS
Did an item you purchased just go on sale? Let us know! We're happy to issue a one-time price adjustment for an item you purchase from our catalog or website if it goes on sale within 14 days of the shipment date of your order.
A refund for the price difference will be issued back to the original form of payment. Feel free to contact us at info@hanhny.com
EXCHANGE
You can exchange any unworn, unwashed or defective merchandise. To process an exchange of merchandise please contact us at info@hanhny.com
TIMEFRAME
Most returns that are sent back to our facility will process approximately 2-3 weeks from the time you mail your return. A refund will be credited back to your original pay method and will post 1-3 business days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.